Shipping policy

1. Shipment via our courier partners

Main centres: Delivery within 3 – 5 working days.

Other regional & remote areas: within 4 – 10 working days.

Between 8 am and 5 pm.

Shipping rates: We have a flat rate of R90.00 for shipping anywhere in South Africa for orders up to 9kg's, there after additional shipping charges may apply.  

 

3. How long will shipping take? 

We process all online orders from Monday to Friday between 09:00 and 14:00. Should you place your order after 14:00, we will process it the next day. As soon as the courier collects your goodies, you will receive an email with all the details, including your tracking waybill number.

Please note that although we aim to have your order on your doorstep in a maximum of 5 working days (Economy Shipping), it can sometimes take longer due to unforeseen circumstances.

 

4. Can I track my order? 

Yes! You will receive a shipping confirmation email as soon as your order is on its way. You will receive a tracking link in this email, as well as your waybill number.

 

Our courier partners are The Courier Guy and Dawn Wing. The best would be to talk to them directly about tracking when you have received your shipping confirmation email.  

  • The Courier Guy: +2710 022 2300
  • Dawn Wing: +2712 423 8800

 

5. I’ve bought one of your sale items, will it take longer to deliver?

That is a possibility, yes. Due to the massive demand for our sale items, delivery can sometimes take longer than 5 days. If you want your product sooner, then you would need to select another delivery method (i.e. next day shipping).

We are eager for you to receive your order, so please understand that when a sale is on, we’re all running around to provide the best service – and that is a PROMISE!

 

6. What about international shipping?

At the moment, we do not offer international shipping.

 

7. Can I change my delivery address after I have ordered?

Unfortunately, not. Please double check that your shipping address is correct at checkout.

If you can’t find your answer here, please chat with our support team at orders@love2bake.co.za.